Shipping Policy – UAE

Delivery Timeline
We offer fast and reliable shipping across the UAE. All orders are delivered within 3–4 business days after they are processed.

Order Processing Time
Orders are processed within 24–48 hours (excluding weekends and public holidays). Once your order is confirmed, you will receive a notification with your order details.

Shipping Charges
Shipping fees may vary based on product weight, size, or promotional offers. Final shipping charges will be shown at checkout.

Delivery Method
We use trusted UAE courier partners to ensure safe and timely delivery.
Deliveries are made to your provided address during normal business hours.

Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email/SMS so you can track your shipment in real time.

Delivery Delays
While we aim to meet our 3–4 day delivery window, unexpected delays (weather, holidays, or courier issues) may occur. We will always notify you if a delay happens.

Wrong Address or Missed Delivery
Make sure your address and contact details are correct. Any missed deliveries or incorrect address re-shipments may result in additional charges.

Questions?
For any shipping-related inquiries, please contact our support team at contact@zeemurs.com or WhatsApp [your number].

Refund Policy – UAE

Thank you for shopping with us. If you are not fully satisfied with your purchase, we’re here to help.

Eligibility for Refunds
We accept refund requests within 7 days of receiving your order. To qualify for a refund:

• 
  The item must be unused, unworn, and in original condition.
  
• 
  The product must be returned with original packaging, tags, and accessories.
  
• 
  Items showing signs of use or damage are not eligible.
  

Non-Refundable Items
The following items cannot be refunded:

• 
  Sale or discounted items
  
• 
  Gift cards
  
• 
  Personal care items (for hygiene reasons)
  

Return Process

1. 
   Contact us at [your email] or WhatsApp [your number] to request a refund.
   
2. 
   Our support team will guide you through the return steps.
   
3. 
   Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
   

Refund Method
If approved, your refund will be processed to your original payment method within 5–7 business days.
Cash on Delivery (COD) orders may be refunded via bank transfer or store credit.

Return Shipping Costs

• 
  If the return is due to our error (wrong or damaged product), we cover the shipping fee.
  
• 
  For all other returns, the customer is responsible for return shipping costs.
  

Damaged or Wrong Items
If you received a damaged, defective, or wrong item, please contact us within 48 hours with photos/video, and we will resolve the issue immediately.

Contact Us
For any refund-related questions, reach us at:

• 
  Email: contact@zeemurs.com
  
• 
  WhatsApp: [your number]