📞 Zeemurs Help Centre

Welcome to the Zeemurs Help Centre.

We’re here to make your shopping experience smooth, fast, and worry-free.

Find answers to common questions below or reach out anytime!

📦 Order & Shipping

1. How long does delivery take?

We deliver across the UAE in 2–5 business days depending on your location and product availability.

2. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or WhatsApp.

3. Do you offer Cash on Delivery (COD)?

Yes! COD is available across the UAE for most products.

4. Can I change my address after placing an order?

If your order is not shipped yet, you can contact us immediately to update your details.

🔄 Returns & Refunds

1. What is your return policy?

You may return unused products in original packaging within 7 days of delivery.

2. When will I receive my refund?

Refunds are processed within 3–7 business days after your return is approved.

3. Are shipping fees refundable?

Shipping fees are non-refundable unless the item arrived damaged or incorrect.

💳 Payments

1. What payment methods are available?

We accept:

✔ Cash on Delivery

✔ Credit/Debit Cards

✔ Apple Pay / Google Pay (on selected products)

2. Is my payment information secure?

Yes—our store uses encrypted, secure checkout systems to protect your data.

👤 Account & Support

1. Do I need an account to order?

No, you can order as a guest. But creating an account helps you track orders faster.

2. How do I contact support?

You can reach us anytime:

📩 Email: support@zeemurs.com

📞 Phone/WhatsApp: +971 XXX XXX XXX

⏰ Support Hours: 10 AM – 10 PM (UAE Time)

🛍 Product Information

1. Are all items available in UAE?

Yes—our catalog is optimized for UAE buyers with fast local or GCC shipping.

2. Are products genuine?

We source from verified suppliers and ensure high-quality standards for every item.